Galileo (Travelport Smartpoint)

Galileo GDS

Course description

Master Travelport Smartpoint (Galileo), one of the most advanced Global Distribution Systems used by travel agencies and airlines worldwide. This course provides practical training in flight reservations, passenger record management, fare displays, ticket issuance, queue handling, refund processing, reissues, and electronic miscellaneous documents. Students gain hands-on experience with real-world booking procedures and industry-standard reservation workflows. Through structured lessons and practical exercises, learners develop the skills required to efficiently manage customer travel requirements and build successful careers in airline ticketing, reservations, and travel operations.

What you’ll learn

• Introduction to Travelport Smartpoint Galileo
• Encode and Decode Commands
• Passenger Name Record (PNR) Creation
• Queue System and Fare Display
• Flight Reservation Management
• Ticket Issuance Procedures
• Reissue, Refund & Void Processing
• Electronic Miscellaneous Documents (EMD)

Course overview

This course is designed to provide students with complete knowledge of Galileo reservation systems and travel booking procedures. Learners will understand how travel professionals create reservations, manage passenger records, process ticketing requests, and handle customer modifications efficiently. The program combines theoretical concepts with practical training to ensure students are fully prepared for operational roles within travel agencies, airlines, and reservation centers.

Curriculum

3 sections · 12 lessons · quizzes, practical exercises and a final assessment.

Career paths after this course

Frequently asked questions